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Return & Refund Policy

At Unitas BD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

  • You may request a return or replacement if:
  1. The product is damaged upon delivery.
  2. The product is defective or not functioning properly.
  3. You receive the wrong product.
  4. The product is significantly different from the description shown on our website.
  • To be eligible for a return, the product must:
  1. Be reported within **3 days** of receiving the order.
  2. Remain unused and in its original condition.
  3. Include all original packaging, accessories, manuals, tags, and invoice (if applicable).

2. Non-Returnable Items

  • Returns will not be accepted in the following situations:
  1. Change of mind after purchase.
  2. Products damaged due to misuse, negligence, improper installation, or mishandling by the customer.
  3. Products that have been used, altered, or modified.
  4. Products without original packaging, accessories, or tags.
  5. Customized, special-order, or made-to-order products unless received damaged or defective.
  6. Clearance, promotional, or final-sale items (unless defective).

3. Return Request Process

  • To request a return or replacement:
  1. Contact our customer support team within 3 days of receiving the product.
  2. Provide:
  • Order Number
  • Product photos/videos
  • Description of the issue
  1. Our team will review the request and provide further instructions.
  2. Unitas BD reserves the right to inspect and verify all return claims before approval.

4. Replacement Policy

  • If the returned product qualifies for replacement, we will arrange a replacement subject to product availability.
  • If the same product is unavailable, an alternative solution may be offered.

5. Refund Policy

  • Refunds may be issued when:
  1. A replacement is not available.
  2. The return request is approved and meets our policy requirements.
  3. An order is canceled and qualifies for a refund.
  • Approved refunds will be processed through the original payment method whenever possible.

6. Refund Processing Time

  • Refund processing times may vary depending on the payment method and financial service provider.
  • Typically, approved refunds are processed within 5-7 business days.

7. Shipping Charges

  1. Original delivery charges are generally non-refundable unless the return is due to our error.
  2. Return shipping costs may be covered by Unitas BD if the product is damaged, defective, or incorrectly delivered.
  3. In other cases, return shipping costs may be the responsibility of the customer.

8. Product Inspection

  • All returned products will be inspected upon receipt.
  • Unitas BD reserves the right to reject a return request if the returned product does not meet the conditions stated in this policy.

9. Order Cancellation

  • Customers may request order cancellation before the product has been shipped.
  • Once an order has been dispatched, cancellation may not be possible and the Return Policy will apply instead.

10. Contact Us

  • For return, replacement, or refund assistance, please contact us:

Unitas BD

  • Website: https://unitasbd.com
  • Phone or WhatsApp: 01777649335
  • Email: asadul3535@gmail.com
  • Support Hours: 10:00 AM to 8:00 PM.

Policy Updates

  • Unitas BD reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be published on this page.

Last Updated: October 6, 2026