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Unitas BD

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FAQs

1. How can I place an order?

  • You can place an order directly through our website by selecting your desired product, adding it to the cart, and completing the checkout process. You may also contact us for assistance.

2. Do you deliver all over Bangladesh?

  • Yes, Unitas BD delivers products across Bangladesh through trusted delivery and courier partners.

3. How long does delivery take?

  1. Inside Dhaka: 3-5 business days
  2. Outside Dhaka: 3-7 business days
  • Delivery times may vary depending on location, product availability, and courier services.

4. What payment methods do you accept?

  • We currently accept:
  1. Cash on Delivery (COD)
  2. bKash
  3. Nagad
  4. Rocket
  5. Bank Transfer (if applicable)

5. Is Cash on Delivery available?

  • Yes, Cash on Delivery is available for selected products and locations.

6. Can I cancel my order?

  • Yes. You may request order cancellation before the product has been shipped. Once the order has been dispatched, cancellation may not be possible.

7. Can I return a product?

  • Yes. Products may be eligible for return if they are:
  1. Damaged
  2. Defective
  3. Incorrectly delivered
  4. Significantly different from the product description
  • Please contact us within 3 days of receiving the product.

8. When will I receive my refund?

  • After the returned product is inspected and approved, the refund process will be initiated. Refund processing time may vary depending on the payment method.

9. What should I do if I receive a damaged or wrong product?

  • Please contact our customer support team immediately and provide:
  1. Order Number
  2. Product Photos
  3. Description of the issue
  • Our team will assist you as quickly as possible.

10. Do product colors exactly match the website images?

  • Actual product colors may vary slightly due to lighting conditions, photography, and device display settings.

11. How can I track my order?

  • You can contact our customer support team with your order number to receive updates regarding your order status.

12. Do I need to create an account to place an order?

  • No. Guest checkout may be available. However, creating an account allows you to manage orders and save your information for future purchases.

13. Are all products covered by a warranty?

  • Warranty availability depends on the specific product. Warranty information, if applicable, will be mentioned on the product page.

14. How can I contact Unitas BD?

  • Website: https://unitasbd.com
  • Email: asadul3535@gmail.com
  • Phone: 01777649335
  • Support Hours: 10:00 AM to 8:00 PM